Booking & CRM System for J Scott Mechanical
Completed Sep 2025
About the project
Before working with Pulak Design Studio, J Scott Mechanical had no real online presence — an outdated site (when they had one at all) and no booking system, so every service call had to come in by phone. That meant missed calls were missed jobs: no after-hours capture, no way to see call volume or response patterns, and no system tying a call to a scheduled visit.
What we did
A website and booking system built around one gap: turning every missed service call into a scheduled job.
Key features
- 01Custom site design replacing the outdated/no-site starting point
- 02Online booking system built into the site, not a separate scheduling tool
- 03A faster path from inbound call to scheduled job — the specific gap the old setup couldn't close
+45%
increase in calls booked
30%
faster response time
↑
positive customer feedback trend
No longer live — the business has since closed.
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